June 8, 2023
The quick serve restaurant (QSR) business is fiercely competitive with strategies including innovative offerings and discount menus. As one of the world's largest brands in the category, Burger King went “beyond burgers” to deliver a better customer experience with accessibility to online orders, home delivery, and personalized marketing.
To boost its competitive position and market share, Burger King Korea aimed to obtain high-value users and drive the adoption of the “King Order,” a feature allowing users to order online and either pick up or eat in-store. The strategy was to foster a more robust omnichannel synergy between their online and offline channels. Additionally, Burger King faced the challenge of increased user acquisition costs on existing channels. With the help of their data analysis and marketing automation agency, NNT, Burger King selected the Moloco Cloud DSP to acquire incremental users on the open Internet outside of the walled gardens they had been using.
Burger King had no experience advertising outside of the walled gardens on the open internet, where app users spend 63% of their time. To capture the benefit of the open internet, NNT and Moloco provided structured onboarding sessions to help Burger King better understand the benefits of this new channel.
Once launched, the Moloco Cloud DSP automated targeting and bidding to optimize performance via its advanced machine learning engine and began identifying and acquiring high-value users on the open internet. Moloco’s automated campaign allowed Burger King to engage in seamless testing to determine creatives with optimal performance. Moloco also offered consultation on creative strategy, providing campaign analysis on the highest performing creatives as well as ways to optimize native creatives to amplify campaign efficacy.
NNT played a significant role in crafting custom creatives based on price, discount rates, and coupon image. This testing and monitoring of format and content continued throughout the duration of the campaign and led to amazing results.
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